Analisis Kualitas Layanan dan Kepuasan Konsumen Pengguna Jasa Rumah Sakit Islam Nashrul Ummah

Authors

  • Miftachul Ulum Institut Pesantren Sunan Drajat Lamongan
  • Abdul Mun'im Institut Pesantren Sunan Drajat Lamongan
  • Rahmah Salsabila Al Maghfuri Universitas Islam Negeri Sunan Ampel Surabaya

DOI:

https://doi.org/10.61231/miftah.v2i1.244

Keywords:

Reliability, Responsiveness, Confidence, Empathy, Satisfaction

Abstract

This research wants to describe the influence of service quality and service user satisfaction at the Nashrul Ummah Islamic Hospital. The analytical method used is multiple regression analysis. Service quality variables include Reliability (X1), Responsiveness (X2), Confidence (X3), Empathy (X4) and Satisfaction variables (Y). Data collection was done by distributing numbers to 50 respondents as service users. The research results show that service quality consisting of Reliability (X1), Responsiveness (X2), Confidence (X3), Empathy (X4) has significant variables on Satisfaction (Y). This research also shows that the responsiveness variable is very dominant in its influence on satisfaction

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Published

2024-04-25

How to Cite

Ulum, M. ., Mun’im, A., & Maghfuri, R. S. A. . (2024). Analisis Kualitas Layanan dan Kepuasan Konsumen Pengguna Jasa Rumah Sakit Islam Nashrul Ummah. Miftah : Jurnal Ekonomi Dan Bisnis Islam, 2(1), 46–51. https://doi.org/10.61231/miftah.v2i1.244

Issue

Vol. 2 No. 1 (2024): April 2024

Section

Articles

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Copyright (c) 2024 Abdul Mun'im, Miftachul Ulum, Rahmah Salsabila Al Maghfuri

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