Pendampingan Pengelolaan Usaha Akomodasi di Bidang Front Office dan Housekeeping di Desa Wisata Melinggih Kelod Payangan Gianyar Bali

Authors

  • Ni Desak Made Santi Diwyarthi Politeknik Pariwisata Bali
  • Ni Made Suastini Politeknik Pariwisata Bali
  • Ni Wayan Chintia Pinaria Politeknik Pariwisata Bali
  • Ni Luh Ketut Sri Sulistyawati Politeknik Pariwisata Bali
  • I Wayan Jata Politeknik Pariwisata Bali
  • Cahyo Purnomo Loanata Politeknik Pariwisata Bali
  • Kadek Andita Dwi Pratiwi Politeknik Pariwisata Bali
  • Nyoman Gede Mas Wiartha Politeknik Pariwisata Bali
  • Ida Ayu Kalpikawati Politeknik Pariwisata Bali
  • Luh Gde Sri Sadjuni Politeknik Pariwisata Bali
  • I Wayan Adi Pratama Politeknik Pariwisata Bali

DOI:

https://doi.org/10.61231/jp2m.v3i2.357

Keywords:

Akomodasi, Front Office, Housekeeping, Pelatihan, Pengelolaan

Abstract

The purpose of this community service activity is to improve the technical competence and behavior of accommodation managers so that they are able to provide services that are in accordance with hotel industry standards while being based on local values ??and sustainability principles. The training, which was held on April 4-5, 2025, involved 30 members of the local community. The method used refers to the Community Empowerment and Learning by Doing approaches, supported by the theories of Excellent Service, Behavioral Competency, Expectancy Theory, Hospitality Experience, SERVQUAL, and Sustainable Tourism Development. The results of this mentoring show an increase in participants' understanding and skills in standard operating procedures for guest services and awareness of the importance of sustainability principles. This training is expected to form more competent, independent village tourism human resources that are ready to compete in the hotel industry while still upholding local Balinese values.

References

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Published

2025-05-23

How to Cite

Diwyarthi, N. D. M. S. ., Suastini , N. M. ., Pinaria , N. W. C. ., Sulistyawati, N. L. K. S. ., Jata, I. W., Loanata , C. P. ., Pratiwi , K. A. D. ., Wiartha, N. G. M. ., Kalpikawati , I. A. ., Sadjuni , L. G. S., & Pratama , I. W. A. . (2025). Pendampingan Pengelolaan Usaha Akomodasi di Bidang Front Office dan Housekeeping di Desa Wisata Melinggih Kelod Payangan Gianyar Bali. Jurnal Penelitian Dan Pengabdian Masyarakat, 3(2), 100–108. https://doi.org/10.61231/jp2m.v3i2.357

Issue

Vol. 3 No. 2 (2025): May 2025

Section

Articles

License

Copyright (c) 2025 Ni Desak Made Santi Diwyarthi, Ni Made Suastini , Ni Wayan Chintia Pinaria , Ni Luh Ketut Sri Sulistyawati, I Wayan Jata, Cahyo Purnomo Loanata , Kadek Andita Dwi Pratiwi , Nyoman Gede Mas Wiartha, Ida Ayu Kalpikawati , Luh Gde Sri Sadjuni , I Wayan Adi Pratama

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