Pengaruh Kepemimpinan Transformasional terhadap Kinerja Pegawai dengan Organizational Citizenship Behavior dan Kepuasan Kerja sebagai Variabel Mediasi (Studi pada UPTD Puskesmas Soropia Kabupaten Konawe)
DOI:
https://doi.org/10.61231/5kdwhp74Keywords:
Kepemimpinan Transformasional, Organizational Citizenship Behavior, Kepuasan Kerja, Kinerja Pegawai, PLS-SEMAbstract
Employee performance in public health centers determines service quality, particularly in island areas with limited resources. This study analyzes the direct and indirect effects of transformational leadership on employee performance through Organizational Citizenship Behavior (OCB) and job satisfaction at UPTD Puskesmas Soropia, Konawe Regency. An explanatory quantitative design was applied through a cross-sectional survey of 57 employees using saturated sampling, and data were analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM). Transformational leadership positively and significantly affected OCB, job satisfaction, and performance. OCB and job satisfaction also improved performance and partially mediated the leadership–performance relationship, with job satisfaction as the stronger pathway. Health center leaders should therefore foster OCB and job satisfaction to improve performance.
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